


EXECUTIVE-LEVEL INTERVIEWS
FAQ Hawaii conducts executive-level interviews for clients among
business executives in Hawaii. Interviewers conducting these
surveys are highly professional and experienced. FAQ Hawaii also
does appointment-setting for executive-level interviews.
FOCUS GROUPS
FAQ Hawaii's focus group services include recruiting (either from
a client’s list or through random-digit-dialing), qualifying, and
scheduling focus group participants. We also reserve and set up
meeting facilities and provide hostesses for the groups. We can
record, videotape and transcribe group discussions.
INTERCEPT SURVEYS
FAQ Hawaii conducts intercept surveys among Hawaii residents as
well as with visitors from the mainland U.S. and Japan. Interviewers
conducting surveys among Japanese visitors are bilingual, with
Japanese being their native language; they are required to read, speak
and write in Japanese (hiragana, katakana and kanji levels). FAQ
Hawaii works with a translation company in Japan to have the
questionnaire translated from English to Japanese. Once the
translation is completed, the questionnaire is reversed-translated
back to English to ensure that the survey has been accurately
translated. Interviewing can be conducted at the airport with
departing visitors or at different locations such as retail outlets and
visitor attractions.
MAIL SURVEYS
FAQ Hawaii conducts mail surveys with customers of clients doing
business in Hawaii. Clients provide a database of their customers
and their mailing addresses that they want surveyed and FAQ Hawaii
will work with a printing/mailing company to print and mail the surveys.
The questionnaires are usually sent with a letter of introduction on the
client’s letterhead and a postage-paid FAQ Hawaii business reply
envelope is provided for the customers to mail back the survey. To
increase response rate, FAQ Hawaii will send out at least two
additional mailings to those who have not completed the surveys
within a specific time frame. Once received, FAQ Hawaii will edit/code,
keypunch, process the data, produce cross-tabulations, analyze the
data and present the findings in a written report.
MYSTERY SHOPS
FAQ Hawaii conducts mystery shops for all types of businesses in Hawaii.
FAQ Hawaii maintains a staff of mystery shoppers who are able to do
various types of secret shops in person for retail shops, financial
institutions, fast food restaurants, automobile dealerships, timeshare
properties, and supermarkets. FAQ Hawaii also conducts mystery shops
over the telephone to evaluate customer service.
TELEPHONE SURVEYS
FAQ Hawaii has its own CATI-equipped call center and conducts
telephone interviews in all 50 states plus Guam and Japan. FAQ Hawaii
works with a national sampling company that specializes in computer-
generated random-digit dialing (rdd) sample. FAQ Hawaii provides
superior training, monitoring and supervision of its interviewing staff
(see Call Center web page for more information).
WEB SURVEYS
FAQ Hawaii conducts web-based surveys over the internet. FAQ
Hawaii can program a survey and respondents may access the
survey through FAQ Hawaii's website to administer the survey. Data
collected from the website are then processed and analyzed. Findings
are presented in both written and tabular formats.
FAQ Hawaii, Inc. Provides superior data collection services for clients doing business in Hawaii in a timely manner and at reasonable
prices. Quality data collection is the foundation of all successful research projects. Our interviewers are well-versed in the languages and
nuances of a multi-ethnic and multi-cultural Hawaii. FAQ Hawaii conducts telephone interviews in all 50 U.S. states plus Guam from its own
CATI-equipped call center. FAQ Hawaii also offers the following data collection services: intercept surveys, executive-level interviews,
mystery shops, web-based surveys and focus group recruiting among Hawaii residents and visitors to Hawaii from the U.S. mainland and
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