


SELECTED CLIENTS (in alphabetical order)
ALOHA PETROLEUM
FAQ Hawaii implemented a customer relations program for new customers. Telephone
calls to businesses were made for direct mail campaign.
AUDIENCE RESEARCH AND DEVELOPMENT
FAQ Hawaii recruited residents for focus groups. The groups utilized dial testing to
analyze perceptions of a leading Hawaii television station.
FAQ Hawaii completed telephone surveys among Alabama, Georgia, Hawaii, Oregon
and Washington residents about their television viewing habits for this Forth Worth,
Texas-based company specializing in television brands.
BANK OF HAWAII (BOH)
FAQ Hawaii assisted a major division of this financial institution with telephone calls to
its customers for a direct marketing campaign.
BARE ASSOCIATES INTERNATIONAL (BAI)
FAQ Hawaii currently conducts monthly mystery shops among various retail shops
throughout the state of Hawaii for this global firm.
BECKER COMMUNICATIONS
FAQ Hawaii conducted several customer contact campaigns for an international retail
chain.
BRACCO DIAGNOSTICS INC.
FAQ Hawaii recruited radiologists from throughout the U.S. attending a convention at
the Waikiki Convention Center in Hawaii for an in-person survey testing an ad concept
for a new medical product to be placed in a medical journal for this Princeton, New
Jersey firm.
DALLAS MARKETING GROUP (DMG)
FAQ Hawaii conducted telephone surveys among Hawaii residents about their visits to
a favorite major destination on the mainland for this Texas- based marketing company.
DEPARTMENT OF EDUCATION - SMALLER LEARNING COMMUNITIES
FAQ Hawaii recently completed over 1,000 telephone surveys among students who
recently graduated from high school and their parents.
DOLE PLANTATION
FAQ Hawaii has conducted 400 intercept surveys among visitors to this attraction for
the past 4 years. The survey asked visitors questions relating to traffic and activities at
the attraction.
FARNSWORTH GROUP
FAQ Hawaii conducted telephone surveys among both residents and businesses on
three islands for this Indiana-based marketing research firm.
FIRST HAWAIIAN BANK (FHB)
FAQ Hawaii currently assists Hawaii's largest bank with follow-up phone calls related
to a mail campaigns for several major divisions.
GEAR UP HAWAII
FAQ Hawaii has completed over 2,500 telephone surveys among graduating seniors
and parents for the past three years for this federal program whose mission is to
significantly increase the number of low-income students who are prepared to enter
and succeed in post-secondary education. The State of Hawaii's GEAR UP program
is a consortium of partners that include the State of Hawaii Department of Education,
the University of Hawaii's ten-campus system and many community partners.
GENERAL GROWTH PROPERTIES (GGP)
FAQ Hawaii conducted intercept surveys among shoppers of Windward Mall on the
island of Oahu for this national owner and manager of over 200 regional malls.
FAQ Hawaii completed over 500 intercept surveys among shoppers at Pearlridge Mall
for San Diego-based market research firm, Berkey Research, who specializes in
shopping center research.
HAWAII PUBLIC HOUSING AUTHORITY (HPHA)
FAQ Hawaii conducted a statewide Needs Assessment and Gap Analysis for this state
housing agency. FAQ Hawaii conducted over 1,200 CAPI surveys among residents of
public housing sites throughout the state and a web survey among service providers
for this major study.
FAQ Hawaii conducted the homeless point-in-time count for the islands of Maui, Kauai
and the Big Island for 2007.
FAQ Hawaii conducted the 2003 PHDEP Annual Survey, a mail survey among
residents of various housing developments throughout the state of Hawaii on their
attitudes about various aspects of the housing developments.
HAWAII STATE DEPARTMENT OF HEALTH
FAQ Hawaii conducted a telephone survey among 200 parents of students who
participated in a school flu vaccination program.
HAWAIIAN TELCOM
FAQ Hawaii conducted a statewide telephone survey with over 3,000 customers for
Hawaii's largest telephone services provider.
HEALTHY MOTHERS HEALTHY BABIES HAWAII
FAQ Hawaii recently completed a study conducting in-depth interviews among the
constituents of this local nonprofit agency that is part of a national network of
organizations and individuals committed to improving Hawaii's maternal, child and
family health, through collaborative efforts in public education, advocacy, and
collaboration.
HIGH TECHNOLOGY DEVELOPMENT CORPORATION (HTDC-STATE OF
HAWAII)
FAQ Hawaii compiled a comprehensive report on manufacturing companies using
current data from a variety of sources for this state agency that offers a wide variety of
business development programs and services to support Hawaii's growing
technology industry.
ICF INTERNATIONAL
FAQ Hawaii was one of several Hawaii and mainland partners with this global
professional services firm that conducted the Hawaii Cruise Industry Study for the
Hawaii Tourism Authority.
KAMEHAMEHA SCHOOLS STRATEGIC PLANNING & IMPLEMENTATION
(SPI/RESEARCH & EVALUATION)
FAQ Hawaii has conducted the following projects for Kamehameha Schools:
Pauahi Keiki Scholars program (mail survey) for the past three years; Ohana Survey
(data processing) for the past two years; Na Opio Survey (data processing);
GPA Rubric Analysis; 2008 Native Hawaiian Well-Being Hawaii Community Survey
(telephone survey among over 5,000 households statewide); KS Preschool Year-End
Family Survey (mail survey); 2006 Hawaiian Cultural Influences in Education Study
(mixed-mode mail and web survey among over 3,000 Native Hawaiian students and
parents statewide); Spring and Summer of 2005 and 2006 K-Scholars (mixed mode
internet and telephone survey); 2005 Parent Cultural Practices and Beliefs Survey (data
processing over 3,500 surveys); 2004 Hawaiian Community Survey (a statewide
telephone survey among 1,925 Native Hawaiian households collecting information
about the educational and developmental needs among Native Hawaiian children,
families and communities)
KAUAI DEPARTMENT OF WATER
FAQ Hawaii recently completed 1,300 telephone surveys among the customers of the
Kauai Department of Water of the county of Kauai.
KAUAI PLANNING AND ACTION ALLIANCE (KPAA)
FAQ Hawaii recently conducted the second wave of an island-wide telephone survey
among Kauai residents for this non-profit membership organization. The original
wave survey was conducted in 2006.
KIYOMURA-ISHIMOTO ASSOCIATES (KI)
FAQ Hawaii conducted a telephone survey about family programs and services among
first generation Vietnamese of Santa Clara California for this San Francisco-based
marketing and consulting firm. The survey was translated in their native language and
called by interviewers fluent in Vietnamese and English.
LAPPERT'S HAWAII
FAQ Hawaii currently conducts monthly mystery shops among its ice cream retail
outlets for this Kauai-based firm.
MARKRICH RESEARCH
FAQ Hawaii conducted a statewide telephone survey among the farming and
agricultural community and food manufacturers regarding shipping concerns for this
Hawaii-based research consultancy and for the State of Hawaii Agribusiness
Development Corporation.
MARSHALL MARKETING AND COMMUNICATIONS (MM&C)
FAQ Hawaii currently assists this Pennsylvania-based marketing firm with conducting
a yearly tracking telephone survey among residents of various counties in the states of
Hawaii, Idaho, Indiana, Kentucky, Maine, Michigan, Nevada, New Mexico, New
Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina,
Vermont, Washington and Wisconsin.
MAUI LAND AND PINEAPPLE COMPANY (ML&P)
FAQ Hawaii conducted a county-wide survey among residents asking their opinions
about issues facing Maui County.
PACIFIC LIGHTNET
FAQ Hawaii completed mystery shops for this telecommunications services and
products company of Hawaii.
PROCTER AND GAMBLE (P&G)
FAQ Hawaii recruited Japanese-Americans in Hawaii for focus groups to test
perceptions for a new prescription medication that P&G was about to launch.
SOUTHWEST RESEARCH INSTITUTE (SWRI)
FAQ Hawaii currently collects samples from gas stations across the state of Hawaii
for this San Antonio Texas-based research organization.
STANFORD CARR DEVELOPMENT
FAQ Hawaii conducted a resident attitude survey among Kona residents about the
Kona Community Development Plan.
STARWOOD HOTELS
FAQ Hawaii processed the data of self-administered guest surveys among several
Maui properties of this highly respected international hotel chain.
SYNOVATE
For this global market research company, FAQ Hawaii conducted quarterly telephone
surveys among travelers living in Japan for their opinions on a specific aspect of their
most recent trip or upcoming travel for an international hotel chain.
SUBWAY
FAQ Hawaii recruited close to 200 customers at 2 Subway locations to taste a new
sandwich and complete a survey over the telephone about the sandwich.
UNIVERSITY OF HAWAII AT MANOA
FAQ Hawaii recently completed recruiting over 800 visitors and residents to complete
a self-administered CAPI survey about the ocean and the environment.
URBAN LAND INSTITUTE
FAQ Hawaii recently conducted a resident attitude telephone survey among 600 Oahu
residents.
FAQ Hawaii, Inc. Provides superior data collection services for clients doing business in Hawaii in a timely manner and at reasonable prices.
Quality data collection is the foundation of all successful research projects. Our interviewers are well-versed in the languages and nuances of a
multi-ethnic and multi-cultural Hawaii. FAQ Hawaii conducts telephone interviews in all 50 U.S. states plus Guam from its own CATI-equipped
call center. FAQ Hawaii also offers the following data collection services: intercept surveys, executive-level interviews, mystery shops,
web-based surveys and focus group recruiting among Hawaii residents and visitors to Hawaii from the U.S. mainland and Asia.
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